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There are xx employees in the Call Centre Operation industry in Australia, which is expected to decline at xx% over the next five years. Industry firms primarily answer telephone calls and relay messages to clients. Companies also provide telemarketing services on a contract or fee basis, which includes promoting products and services, taking orders, soliciting contributions or donations and providing information to clients. Telemarketing companies do not own the products or provide the services that they represent.
Curious about what drives these trends? IBISWorld's Call Centre Operation in Australia industry coverage has got you covered.
Total value (#) and annual change from 2012 – 2030.
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| Industry | Sector | Last 5-yr CAGR | Forecast 5-year CAGR | Revenue |
|---|---|---|---|---|
| Market Research & Statistical Services in Australia |
|
XX% | XX% | $XX |
| Temporary Staff Services in Australia |
|
XX% | XX% | $XX |
| Debt Collection in Australia |
|
XX% | XX% | $XX |
| Facilities Management & Other Office Administrative Services in Australia |
|
XX% | XX% | $XX |
| Telemarketing & Call Centers in the US |
|
XX% | XX% | $XX |
| Customer Care Centers in the US |
|
XX% | XX% | $XX |
| Telemarketing & Call Centres in Canada |
|
XX% | XX% | $XX |
| Call Centre Operation in New Zealand |
|
XX% | XX% | $XX |
| Call Centre Operation in the UK |
|
XX% | XX% | $XX |
When the stakes are high, you need intelligence that cuts through the noise—wherever you work.
There is 11,040 people employed in the Call Centre Operation in Australia as of 2025.
The number of people employed in the Call Centre Operation in Australia declined -0.6% on average over the five years between 2020 and 2025.
See our full analysis of the Call Centre Operation in Australia to understand if the industry employment is expected to grow or decline over the next five years.
The average Call Centre Operation in Australia business is 29.1 employees.
The average business in the Call Centre Operation in Australia now employs less workers than it did five years ago.
The revenue per employee for the average business in the Call Centre Operation in Australia has increased in the last five years.