$35.6bn
$X.Xbn
334k
22,308
$XX.Xbn
The Personal Welfare Services industry provides community and welfare services to disadvantaged individuals, including children and the elderly. Many individuals that the industry serves have long-term disabilities or are experiencing hardship. The industry’s services include those designed to assist the frail and disabled in community settings, thereby circumventing the need for institutional care. The industry also provides early intervention, prevention and counselling services. Most industry entities are small, not-for-profit social service organisations that rely on government funding and volunteers to operate.
Industry revenue has grown at a CAGR of 9.3 % over the past five years, to reach an estimated $35.6bn in 2024.
Market size is projected to grow over the next five years.
Company | Market Share (%)
2024 | Revenue ($m)
2024 |
---|---|---|
Salvation Army | 1,038.4 | |
Salvation Army Australia | 580.0 | |
Smith Family | 160.0 |
To view the market share and analysis for all 6 top companies in this industry, view purchase options.
Industry revenue is measured across several distinct product and services lines, including Advocacy and counselling services, Aged care assistance and Disability support services. Advocacy and counselling services is the largest segment of the Personal Welfare Services in Australia.
Disability assistance services are increasingly provided under the NDIS
The Personal Welfare Services industry provides social support services directly to clients. These services include adoption services, aged-care assistance, disabilities assistance, youth welfare and welfare counselling services. Industry services do not include accommodation services, except on a short-stay basis.
Purchase this report to view all 6 major companies in this industry.
ANZSIC 8790 - Personal Welfare Services in Australia
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
The industry provides social assistance services to disadvantaged individuals, including children, those with a disability and the elderly. However, ongoing funding shortfall...
Learn about an industry's products and services, markets and trends in international trade.
The industry provides various social support services directly to vulnerable Australians, including children, teenagers, families, the elderly and individuals in need. Many s...
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Welfare services expenditure largely reflects the population distribution. Demographic factors, housing costs and general economic conditions in specific areas may also influ...
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
The industry relies on a combination of government funding and fundraising, including funds raised from donations and selling goods. These funding sources influence the basis...
Learn about the performance of the top companies in the industry.
Just under 95% of industry enterprises employ fewer than 20 people or are non-employing. Even larger personal welfare providers only command a small proportion of the market....
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
With the industry heavily reliant on government funding, any changes in social assistance programs can affect the industry’s performance. However, funding shortfalls also mea...
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Purchases and wages are the primary costs for personal welfare providers. Organisations that rely on donations and fundraising for additional funding on top of government gra...
Including values and annual change:
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in Australia include:
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
Learn more about our methodology and data sourcing on the Help Center.
Unlock comprehensive answers and precise data upon purchase. View purchase options.
The market size of the Personal Welfare Services industry in Australia is $35.6bn in 2024.
There are 22,308 businesses in the Personal Welfare Services industry in Australia, which has grown at a CAGR of 37.6 % between 2019 and 2024.
The market size of the Personal Welfare Services industry in Australia has been growing at a CAGR of 9.3 % between 2019 and 2024.
Over the next five years, the Personal Welfare Services industry in Australia is expected to grow.
The biggest companies operating in the Personal Welfare Services market in Australia are Salvation Army, Salvation Army Australia and Smith Family
Advocacy and counselling services and Disabilities assistance services are part of the Personal Welfare Services industry.
The company holding the most market share in Australia is Salvation Army.
The level of competition is low and steady in the Personal Welfare Services industry in Australia.